Exotel + Voice AI
Run Caller Digital's AI voice agents on your existing Exotel telephony — keep your numbers, routing and DLT compliance. Add AI conversation in Hindi and 13 Indian languages.
Exotel handles the telephony. Caller Digital handles the conversation. No vendor swap, no compliance re-work.
3 High-ROI Exotel + Voice AI Use Cases
Runs on your existing Exotel numbers. AI handles the conversation; outcomes write back to your CRM and Exotel CDRs.
Replace Exotel IVR with Conversational AI
Existing Exotel inbound IVR flows (press 1, press 2) become natural conversations. Customers say what they want in Hindi; AI resolves or routes. 60–80% inbound deflection from human agents.
Outbound EMI / COD / Lead-Qual on Exotel
Run high-volume outbound campaigns on your existing Exotel numbers — AI handles every conversation in the customer's language, captures disposition, writes back to CRM. No SDR floor required.
Missed-Call to AI Callback
Customer gives a missed call to your Exotel number; Caller Digital AI calls back within 60 seconds, holds the full conversation, books the demo/appointment, logs the outcome.
Exotel ↔ Caller Digital Field Mapping
Exotel passes call metadata to Caller Digital; AI outcomes flow back into Exotel CDRs and your CRM.
Exotel Voice AI Integration — FAQs
Caller Digital runs as an AI voice agent on top of your existing Exotel telephony stack. Exotel handles the dialling, call routing, number rotation and TRAI DLT compliance; Caller Digital handles the AI conversation — natural-language understanding, multilingual response, disposition capture, CRM write-back. Calls originate from your Exotel numbers; transcripts and outcomes flow into your CRM via webhook.
No. Caller Digital and Exotel are complementary. Exotel remains your telephony layer (numbers, routing, dial logic, IVR fallback). Caller Digital sits on top as the AI conversation layer. Most Indian customers running Exotel for years add Caller Digital without disrupting any existing routing, IVR, agent workflows or compliance posture.
Yes. The integration uses your principal-entity registered Exotel numbers for outbound — no separate DLT registration required for the AI calling layer. Your existing TRAI DLT header/template approvals continue to apply. This is the single biggest reason Indian businesses pick the Exotel + Caller Digital stack: zero compliance re-work.
Three: (1) Inbound IVR replacement — Exotel IVR menus become conversational AI flows in Hindi/regional languages. (2) Outbound campaigns at scale — EMI reminders, COD verification, lead qualification — AI handles the conversation instead of human SDRs while keeping Exotel routing. (3) Missed-call automation — Exotel triggers a callback to Caller Digital AI within 60 seconds, agent picks up the conversation. AI handles 60–80% of these calls without human escalation.
Yes. Caller Digital's AI agent handles Hindi, Hinglish, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia, Assamese and 2 more — running on Exotel's outbound and inbound rails. Customer's language is detected from your CRM record or from the first response; the agent code-switches mid-call when the customer mixes languages.
2–4 business days for standard setup. Day 1: Exotel API credentials and webhook URL configuration. Day 2: number selection, language routing rules, IVR-to-AI handoff configuration. Day 3: AI script setup for your use case (EMI/COD/lead-qual). Day 4: pilot calls and QA sign-off. No code required for standard flows — Exotel's native webhook configuration plus Caller Digital's no-code script editor cover most deployments.
Two layers of cost: (1) Exotel charges per-minute telephony (₹0.40–0.80/min depending on plan and call type). (2) Caller Digital charges per-conversation outcome (₹8–25 per dispositioned outcome — COD confirmation, EMI reminder, lead qualification). Total fully-loaded cost typically lands at ₹3–5 per Exotel minute consumed — substantially cheaper than running a human SDR floor on top of Exotel.
Run AI Voice Agents on Your Existing Exotel Stack
Book a setup call — we'll connect Caller Digital to your Exotel numbers, build your first AI workflow and run pilot calls in Hindi within a week. Keep your Exotel routing, IVR and DLT compliance untouched.
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