AiSensy + Voice AI

Indian customers act asynchronously. A 90-second phone call rarely produces a completed payment, document upload or appointment booking in the same call. WhatsApp is where they actually complete the action — 1–6 hours later, at their pace. Voice + WhatsApp doubles conversion rates on collections, COD-to-prepaid switches, document collection and appointment booking compared to voice-only workflows in 2025–26 Indian deployments.

All approved AiSensy template categories — Utility (transactional confirmations, payment reminders, appointment confirmations), Authentication (OTPs), and Marketing (promotional offers, win-back). Caller Digital's workflow editor lets you map call dispositions to specific AiSensy template IDs — e.g., 'INTERESTED' disposition triggers the payment-link utility template; 'CALLBACK_REQUESTED' triggers the confirmation template with the agreed time.

Yes — the most common use case for AiSensy + Caller Digital. The AI captures the customer's payment intent during the call ('Sir, can I share the UPI link on WhatsApp right now?'), fires an AiSensy template containing a Razorpay / Cashfree / PhonePe deep-link, and the customer pays inside WhatsApp. Payment confirmation webhook then updates your CRM and Caller Digital marks the outcome. End-to-end loop: call → WhatsApp link → UPI payment → CRM update, typically under 30 minutes.

Yes. The integration captures DPDP-compliant opt-in during the voice call before any AiSensy template fires — the AI explicitly asks 'Can I send the details on WhatsApp?', stores the consent with timestamp, and only then triggers the AiSensy send. Consent records survive a DPDP or Meta-policy audit. AiSensy's WhatsApp Business API enforces Meta's 24-hour conversation window rules; Caller Digital enforces the consent gate.

3–5 business days for standard setup. Day 1: AiSensy API token, your WhatsApp Business Number Phone ID. Day 2: template approval (or use existing approved templates), Caller Digital workflow editor configuration. Day 3: mapping call dispositions to AiSensy template IDs, opt-in capture script tuning. Day 4–5: pilot calls with WhatsApp template fires, UPI payment loop testing, go-live. AiSensy templates that need fresh approval add 1–3 days (Meta review time).

Three layers. (1) Caller Digital: per-conversation outcome (₹8–25 per dispositioned call including voice + WhatsApp template fire). (2) AiSensy: WhatsApp Business API subscription (varies by message volume tier) + per-message conversation charges per Meta's published India rates (~₹0.30–0.90 per utility / authentication / marketing message). (3) UPI / payment gateway: per-transaction fee (typically 0.5–2% on Razorpay / Cashfree). Total fully-loaded cost per completed transaction lands at ₹20–40 — substantially cheaper than a human SDR + manual WhatsApp follow-up.