Automate Voice Survey for Customer Feedback with Caller Digital
Transform CSAT and NPS score collection with intelligent voice bots and capture real-time feedback from customers - enhance customer satisfaction and loyalty.
Why Automate CSAT & NPS Collection with Voice AI?
Automated CSAT and NPS surveys simplify the process of reaching out customers as well as make the conversation interactive with higher response rates than email or SMS.
Personalized voice feedback at scale provides real-time sentiment analysis surveys with multilingual CSAT and NPS collection solution for comprehensive customer insights.
Higher response rates than email/SMSPersonalized voice feedback at scaleReal-time sentiment analysis surveysMultilingual CSAT and NPS collection solution
Features That Power Smarter Feedback
NPS & CSAT score collection
Pre-built survey templates for standardized and consistent feedback collection.
CRM/Helpdesk integrations
Seamless integration with existing CRM and helpdesk systems for unified data management.
Post-call feedback collection
Automated feedback collection immediately after customer interactions for accurate insights.
Multilingual voice surveys
Conduct surveys in customer's preferred language for better engagement and accuracy.
AI-driven Sentiment-based alerts
Real-time sentiment analysis with automatic alerts for negative feedback detection.
Feedback routing to teams
Intelligent routing of feedback to appropriate teams based on content and urgency.
How Caller Digital's Voice AI Collects CSAT & NPS Scores
Discover how our AI-powered voice automation measures customer satisfaction, collects feedback, and provides actionable insights through intelligent survey systems.
Initiate Follow-up After Interaction
Automatically initiates a call after purchase, support call, or delivery
System triggers feedback collection based on predefined customer interaction events
Voice Bot Conducts CSAT/NPS Call
Engages users, records scores, and offers optional open-ended feedback
AI voice bot conducts standardized surveys and captures both quantitative and qualitative feedback
Sync Insights & Data with CRM
Pushes data to CRM or BI tools to get real-time data
Automatic data synchronization with business systems for immediate insights and reporting
Escalation Analysis
Intervene human agent for handling complex issues, if required
Smart escalation to human agents for negative feedback or complex customer concerns
Track Experience Metrics That Matter
Real-time CSAT/NPS dashboards
Score trends by channel or agent
Record Voice-based CSAT & NPS collection
Auto-escalation for low satisfaction
The Industries We Serve
From start-ups to enterprises, see how Caller Digital is powering smarter conversations and better outcomes across industries—one call at a time.
Real Estate
Enable human–like communication by quickly responding to property inquiries and scheduling visits.
Learn more →Healthcare & Hospitals
Automated appointment reminders and scheduling follow-ups boost patient trust and experience.
Learn more →Retail & E-commerce
Voice automation for eCommerce orders and retail update timely delivery statuses.
Learn more →Telecom
Streamline callback automation for missed calls and improve the lead qualification process to resolve complaints.
Learn more →Hospitality
Automated customer feedback calls, guest bookings, and service requests through interactive voice AI.
Learn more →BFSI
Voice AI for EMI payment reminders, verify details, and loan application tracking, and provide multilingual call support.
Learn more →Logistics & Delivery
AI voice bots to confirm deliveries, update order status, and manage dealer communications.
Learn more →Travel & Tourism
Voice AI upselling and cross-selling values help travelers to book tickets, modify itineraries, and more.
Learn more →Education & EdTech
Voice call automation for onboarding process, class updates, fee reminders, and alert messages.
Learn more →Insurance
Simplify policy renewal servicing, claims processing, and customer onboarding through automated voice calls.
Learn more →Enterprise-Ready & Fully Compliant
Caller Digital prioritizes securing customer engagement by following established compliance standards and offering end-to-end data encryption. We safeguard communications via email, WhatsApp, chat, and voice. International privacy standards met include GDPR, HIPAA, AICPA, and ISO 27001.
HIPAA
Health Insurance Portability and Accountability Act
GDPR
General Data Protection Regulation
AICPA
SOC Type 2 Compliant
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ISO 27001
ISO/IEC 27001:2019 Certification
Where It Works Best
Feedback & Surveys
Business automation with AI collects feedback directly to give actionable insights for service improvement.
Lead Qualification & Follow-Up
Qualifies leads faster, which increases the conversion rate with no manual effort.
Customer Support Automation
Improves response time and quality, which ultimately reduces workload.
Appointment Booking & Reminders
Automated appointment reminders enhance customer engagement with smooth interaction.
COD Order Confirmation
Prevent revenue due to missed payment or order cancellations.
Abandoned Cart Recovery
Conversational AI for business leads connect with customers who left items in their cart to increase conversion rate.
EMI & Payment Reminders
Build customer trust by sending timely and personalized reminders for EMIs or payments.
Event & Webinar Promotions
Promote upcoming events with an AI voice bot and boost marketing & campaign effectiveness.
Transactional Alerts
Real-time secure voice alerts related to bank activity or delivery updates.
Welcome & Onboarding Calls
Automatic personalized welcome messages to new customers or voice bot onboarding calls for guidance.
Internal Team Notifications
Improve team coordination, which streamlines the daily tasks and efficiency.
Upselling & Cross-Selling Calls
Increase ROI by identifying customer needs through AI-powered interactions.
Service Renewal Reminders
Ensure reminding customers for renewal of service with security.
Missed Call to Callback Automation
Call back automation for missed calls ensures zero failed leads.
Frequently Asked Questions
CSAT includes specific customer interactions that can detect short-term satisfaction of customer whereas NPS shows long-term loyalty of customer through a single interaction about likelihood.
To automate CSAT and NPS feedback collection, you can use voice bots to directly integrate post-feedback interaction, score collection, and store responses in your CRM.
Voice surveys for customer feedback help to enhance conversation, improve response rates, allow real-time interaction, and provide multiple language support.
Yes, collecting CSAT and NPS scores via voice bot calls literally enhances response rates and saves time, without using emails or survey forms.
Benefits of automated CSAT surveys are: improve customer interaction, enhance experience, accurate data record, timely follow-ups, and save time.
Multilingual CSAT and NPS collection solution respond in customer preferred language which boost customer experience and improve feedback.
Caller Digital voice AI system is the best tool for CSAT and NPS surveys as it integrates your calls with CRM and offers real-time analytics.
Yes, you can integrate your CRMs or existing systems with automated NPS surveys and streamline the workflow.
Once you opt for the automation service then it instantly starts collecting CSAT and NPS scores after interacting with customers.
Caller Digital's CSAT and NPS score collection is secure and encrypted with data protection, as well as follows standard regulations like GDPR and HIPAA.
Want to Collect CSAT and NPS via Phone in a Proactive Manner?
Automate CSAT & NPS surveys using Caller Digital's voice AI and get actionable insights faster than ever. A natural way of building customer loyalty and trust.
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