Redefine Your Policy Renewal Calls with AI in Insurance

Yes. IRDAI-compliant AI calling bots follow the Insurance Regulatory and Development Authority guidelines on script disclosure, benefit illustration, and consent recording. Caller Digital's insurance AI bot includes pre-approved IRDAI-aligned scripts, call recording with audit trail, and automated consent capture before any sales pitch.

Yes. After confirming a base policy renewal, an AI caller can present one or two contextually relevant add-on covers (critical illness top-up, accidental rider) in the same call. Upsell success rates of 8–15% are typical on well-configured flows — without any human agent involvement.

The bot opens with identity and insurer disclosure, reads the mandatory benefit illustration for new sales, records explicit consent before payment, and stores a tamper-proof call recording linked to the policy ID — all required under IRDAI's telemarketing and distance marketing guidelines.

India-first platforms typically charge ₹3–₹8 per minute runtime plus a ₹1–₹3 lakh per month platform fee for insurance deployments. At 50,000 renewal calls per month averaging 2.5 minutes, the total cost is typically ₹4–₹8 lakh per month — vs ₹15–₹25 lakh for an equivalent human calling team.

Policy renewal reminders, premium collection calls, lapse revival outreach, claims FNOL (first notice of loss) intake, KYC verification callbacks, lead qualification from aggregators, cross-sell and upsell on existing policies, and post-claim NPS feedback collection.

Yes. Modern insurance AI bots handle the 8–12 most common renewal objections (price, coverage doubt, competitor offer, cash flow) with scripted and LLM-assisted responses. Complex objections or explicit request for a human agent trigger a warm transfer to your retention team.

Voice AI reduces lapse rates by calling policyholders at 60, 30, 15 and 7 days before expiry — including weekends and after hours when human agents cannot. Automated multi-touch calling typically cuts lapse rates by 20–35% versus reminder-SMS-only approaches.

Yes. India-first insurance AI platforms support Hindi, English, Hinglish, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali and Gujarati in production. The bot detects the customer's preferred language in the first exchange and switches automatically — critical for reaching Tier 2 and Tier 3 policyholders.

6–10 weeks for a scoped pilot: 2 weeks for compliance review and script sign-off, 2 weeks build and CRM integration, 2 weeks soft launch at 5–10% call volume, then ramp. IRDAI compliance review is the longest step — budget 3–4 weeks for legal approval of scripts.