AI Voice Agent Pricing for US Enterprises

Per-minute pricing rewards the vendor for longer calls. Outcome-based pricing aligns the vendor with the customer — you only pay when the business outcome (recovered cart, verified order, qualified lead, completed reminder) actually happens. Voicemails, wrong numbers, DNC-blocked attempts, and abandoned calls cost you nothing. For TCPA-regulated callouts where each call could be litigated, this also creates the right incentive structure: the vendor's economics depend on quality conversations, not volume.

Annual SOC 2 Type II report covering Security, Availability, Confidentiality, and Processing Integrity trust principles. Includes role-based access controls with mandatory MFA, encryption at rest with customer-managed KMS keys, audit logs retained for 12 months minimum, sub-processor inventory updated quarterly, business continuity testing twice annually, and quarterly internal pen-tests. Full SOC 2 report is available under NDA to customers on Growth and Enterprise plans.

Yes — a Business Associate Agreement is signed at the start of any healthcare engagement. PHI is processed and stored exclusively on US-resident infrastructure (default AWS us-east-1, optional us-west-2). Encryption uses customer-managed KMS keys. Native integrations with Epic, Cerner, athenahealth, eClinicalWorks, and DrChrono. Audit log retention for HIPAA is 6 years per regulation. Sub-processor inventory and breach notification SLA (60-day under HIPAA, faster under HHS guidance) are contractually disclosed.

TCPA compliance is built into the dial pipeline rather than bolted on. Express written consent capture (with audit timestamp and script reference) for marketing calls. Federal + state DNC scrubbing at dial-time, not queue-time. State-level calling window enforcement (8am-9pm recipient local time, with state-specific overrides). Mini-Miranda automatic for collection calls under FDCPA. Per-call audit trail captures consent reference, script ID, agent identity, recording disclosure timestamp, and call disposition — designed to be court-admissible if a TCPA defense is ever needed.

Yes. Caller Digital is the conversation layer; the telephony layer is yours. Native support for Twilio Voice (most common for US deployments), Bandwidth, Plivo, and SIP-based on-prem or third-party VoIP. You retain your phone numbers, your carrier relationships, and your call recording infrastructure if you have it. Caller Digital sits on top, runs the AI conversation, and writes the disposition + transcript back to your CRM/EHR. Setup time for a custom telephony stack: 5-10 business days for design and certification.

Starter: month-to-month, no minimum commitment. Growth and Enterprise: 12-month minimum with auto-renewal, 60-day exit notice. Custom contracts for regulated industries (healthcare, financial services) have a 90-day exit notice tied to audit-cycle continuity. All plans include a 30-day pilot period — if you choose not to proceed after the pilot, no commitment carries forward. Pricing is locked for 24 months on Enterprise contracts (annual price-revision clause is opt-in, not default).