AI Voice Agent for US Enterprises

Yes — TCPA compliance is built into the dial pipeline, not bolted on. Every outbound call captures express written consent (where required), validates against the federal and state DNC lists at dial-time, enforces state-specific calling windows (8am–9pm recipient local time), and writes a per-call audit trail with consent timestamp, script ID, agent identity (AI or human-escalated supervisor), recording disclosure timestamp, and the prior-consent reference. For collection calls, mini-Miranda is automatic. The audit export format is designed to satisfy a TCPA defense — court-admissible in cases we have supported.

Yes. Caller Digital signs a Business Associate Agreement (BAA), runs all PHI processing on US-resident infrastructure, encrypts call recordings and transcripts at rest with customer-managed keys, and integrates natively with Epic, Cerner, athenahealth, eClinicalWorks, and DrChrono for appointment reminder, reschedule, and recall flows. Production deployments at specialty clinic networks (oncology, dermatology, OB/GYN) show no-show rate reductions from 26% to 11% on patient reminder programs.

Twilio Voice is infrastructure — phone-number provisioning, SIP, programmable voice primitives. Caller Digital is the conversational layer that runs on top: the AI agent, the script-state machine, the TCPA + HIPAA compliance scaffolding, the CRM/EHR integrations, the disposition capture, the supervisor escalation flow. Many of our US customers use Caller Digital with Twilio underneath — Caller Digital handles the conversation, Twilio handles the call leg. See our deep comparison: Voice AI vs Twilio Voice for US Contact Centers 2026.

USD pricing is outcome-based, not per-minute. Indicative ranges for US deployments: $0.18–$0.42 per recovered cart on D2C ecommerce; $0.08–$0.18 per verified COD/order confirmation call; $0.55–$1.10 per past-due account contact (FDCPA-compliant); $0.35–$0.85 per qualified lead (BANT-scored); $0.25–$0.55 per appointment reminder with auto-reschedule; $0.18–$0.40 per NPS/CSAT response. Enterprise contracts include SOC 2 attestation, signed BAA where applicable, and US-hours support coverage. Volume discounts apply at 250k+ outcomes/month.

For US enterprise customers, all customer data (call recordings, transcripts, dispositions, PHI for HIPAA accounts) is processed and stored on US-resident infrastructure. Default: AWS us-east-1 (Virginia) with the option of us-west-2 (Oregon). Customer-managed KMS keys are supported. Cross-border processing is opt-in only and disclosed in the master services agreement. For HIPAA accounts, PHI never leaves the US-resident plane.

Standard US deployments go live in 14 business days. Week 1: use-case scoping, script design with TCPA / HIPAA / FDCPA review by US counsel (or your counsel), CRM/EHR integration design. Week 2: build — telephony partner setup (Twilio, Bandwidth, or your existing carrier), AI script tuning, US-English and Spanish voice configuration, shadow-mode pilot at 10–15% dial-volume. Week 3: ramp to full volume, supervisor training, SOC 2 / HIPAA artifact handoff. Healthcare deployments add 5–7 days for EHR integration certification.

Yes. Spanish (US-LATAM-aligned) is a first-class language alongside US English. The voice agent detects the customer's language preference automatically — either from the CRM customer record or from the first 4 seconds of speech — and continues the entire conversation in that language. Code-switching mid-sentence is handled natively. Production deployments at insurance carriers and consumer-lending platforms show Spanish-speaking customer conversion rates matching English baseline, which is rare on platforms that bolt Spanish on top of an English-trained ASR.