Voice Automation Strategies
A D2C brand in Gurugram was three months into a voice AI deployment and convinced the agent was the problem. Order confirmation completion was 31%, we...
A collections head at an NBFC in Chennai buys a predictive dialer because the vendor demo showed agent talk-time going from 14 minutes an hour to 38. ...
A dental clinic in Indiranagar runs two chairs and one front-desk person. On a Tuesday she is checking in a patient, the landline rings twice and stop...
The operations lead at a four-clinic diagnostics chain in Pune pulled her call logs for a single Tuesday and found 214 inbound calls against 138 answe...
The fraud team at a mid-sized NBFC pulled a recording in March and played it for the collections vendor. An outbound agent had called a borrower, aske...
The Monday cohort review at a Mumbai insurtech looks the same every week. The retention head pulls up the funnel: 9,400 policies sold last week, 71% o...
The day-3 overdue report lands at 9:40 every morning, and the head of revenue assurance at a Tier-1 broadband operator reads it the same way every tim...
The owner of a three-branch dental clinic in Chennai told us her front desk misses about a third of incoming calls. Not because the receptionist is la...
The invoice says $14,200 for the month. You run outbound collections for a US consumer lender, your BPO partner in Cebu staffs 11 seats on your progra...
Last November, the Head of Ops at a Gurgaon-based Shopify beauty brand watched her Diwali sale do exactly what the forecast promised: 4.2× normal orde...
The pitch deck from the US vendor looked irresistible. A Head of Sales at a Gurgaon B2B SaaS company — 40-person sales team, ₹80 Cr ARR target, pipeli...
The owner of a four-location dental chain in Ahmedabad pulled her call logs on a Sunday evening in June. Not the fancy analytics — just the raw missed...
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