Voice AI & Voice Technology
The renewal email arrives on a Tuesday, and the operations head at a Jaipur home-services company forwards it to finance with one line: "Before we ren...
The pilot worked. Your engineers built the outbound reminder flow on Twilio because that is what everyone on the team already knew: the docs are excel...
The engineering lead at a Pune-based consumer lender has two browser tabs open and a deadline on Friday. One tab is Exotel, the company his operations...
The operations head of a two-wheeler finance company in Vijayawada has a spreadsheet open with three columns: vendor, "Telugu supported?", and demo da...
The procurement call that prompted this post lasted eleven minutes. A VP of Collections at a mid-size NBFC in Mumbai had run a voice AI pilot for six ...
The compliance head at a mid-sized NBFC got the complaint on a Thursday. A borrower in Nagpur said he had been told the insurance bundled with his per...
The procurement lead at a Hyderabad NBFC had four quotes on screen and no way to compare them. One vendor quoted ₹3.50 a minute. One quoted a platform...
A hospital group in Hyderabad ran a four-week pilot and killed it. The vendor had demoed an appointment-reminder agent that transcribed Telugu near-pe...
The CTO at a Bengaluru lending platform had a spreadsheet open with eleven models on it and a question that no public benchmark answered: which of the...
The VP of Collections at a Pune-based NBFC played us three call recordings. In the first, the borrower said "haan bataiye" and the agent kept reading ...
There is a reliable published number for India's text-to-speech market. There is no comparably reliable published number for India's speech-to-text ma...
Anyone sizing the Indian IVR market in 2026 runs into the same problem within about an hour: the published estimates disagree by more than a factor of...
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