Voice AI & Voice Technology
The quarterly business review at a 300-seat contact centre in Noida ends the same way it has for three quarters. The COO presents the numbers: average...
Three quotes are sitting in the CFO's inbox on a Thursday evening. The first is from a US platform: $0.12 per minute, billed in dollars, invoiced on c...
The trial looked fine on a Tuesday afternoon. The Head of D2C Operations at a Shopify beauty brand in Gurgaon had signed up for Bland AI over a weeken...
The hackathon demo took a weekend. Your backend lead wired Vapi to GPT-4o and a Deepgram key, pointed it at a Twilio number, and by Monday standup the...
The prototype worked. That is usually how this story starts. A CTO at a Gurgaon lending platform spun up a Retell AI agent over a weekend in March — c...
An operations director at a Bengaluru-based fintech has spent the last three months hearing about "AI callers" at every industry event, on every Linke...
The procurement lead at a mid-size Indian insurance company is reading two RFP responses. One is from a vendor selling a "caller bot" for policy renew...
The head of collections at a Mumbai NBFC is looking at two vendor decks side by side. One is from an established predictive-dialer vendor she has used...
A head of customer operations at a UK fintech ran a 6-week proof-of-concept with three voice AI vendors in the spring of 2026. The brief was simple: a...
A RevOps lead at a Bengaluru lending SaaS pulled up Salesforce on a Tuesday morning and counted 412 inbound calls his SDRs had taken the day before. T...
A platform architect at a Mumbai fintech opened a Loom from his QA lead at 11:42 on a Tuesday night. Three calls, all on the same Plivo trunk, all rou...
A VP of Engineering at a 1,200-headcount NBFC walked into our office in late April with a deck his CTO had asked him to defend in two weeks. The deck ...
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