Voice AI & Voice Technology
A hospital group in Hyderabad ran a four-week pilot and killed it. The vendor had demoed an appointment-reminder agent that transcribed Telugu near-pe...
The CTO at a Bengaluru lending platform had a spreadsheet open with eleven models on it and a question that no public benchmark answered: which of the...
The VP of Collections at a Pune-based NBFC played us three call recordings. In the first, the borrower said "haan bataiye" and the agent kept reading ...
There is a reliable published number for India's text-to-speech market. There is no comparably reliable published number for India's speech-to-text ma...
Anyone sizing the Indian IVR market in 2026 runs into the same problem within about an hour: the published estimates disagree by more than a factor of...
The head of customer support at a mid-sized Indian utility opened her quarterly IVR report and found a containment rate of 24 percent. Three quarters ...
The compliance head at a large insurer asked a question in a vendor review that stopped the room: "When your bot says something it should not have sai...
The CFO has two quotes open on the same screen and no way to compare them. The first is from a voice AI platform, priced at ₹6.50 per minute. The seco...
The Head of CX at a Bengaluru D2C brand opens her weekly dashboard and sees a number she is proud of. The chatbot handled 68% of inbound conversations...
Someone is building a board deck at 11pm. Slide four needs one number: the size of the India voice AI market. They open five tabs. The first says Indi...
The procurement meeting always goes the same way. A Head of CX at a Pune-based lending company puts three quotes on the table for a 20-seat contact ce...
The head of customer experience at a mid-sized private bank got two escalations in the same week this January. The first: a customer in Indore transfe...
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