Voice AI & Voice Technology
The head of customer support at a mid-sized Indian utility opened her quarterly IVR report and found a containment rate of 24 percent. Three quarters ...
The compliance head at a large insurer asked a question in a vendor review that stopped the room: "When your bot says something it should not have sai...
The CFO has two quotes open on the same screen and no way to compare them. The first is from a voice AI platform, priced at ₹6.50 per minute. The seco...
The Head of CX at a Bengaluru D2C brand opens her weekly dashboard and sees a number she is proud of. The chatbot handled 68% of inbound conversations...
Someone is building a board deck at 11pm. Slide four needs one number: the size of the India voice AI market. They open five tabs. The first says Indi...
The procurement meeting always goes the same way. A Head of CX at a Pune-based lending company puts three quotes on the table for a 20-seat contact ce...
The head of customer experience at a mid-sized private bank got two escalations in the same week this January. The first: a customer in Indore transfe...
Your team shipped the demo in a weekend. That is the problem. A Bengaluru engineering lead we spoke to in March had exactly this story: two engineers...
The shortlist meeting happens the same way at most Indian companies evaluating voice AI in 2026. Someone on the product team has spent a weekend with ...
A VP Product at a mid-size CPaaS provider gets the same email for the third quarter in a row. A logistics customer worth $340,000 a year in SIP and SM...
Nobody on the team wrote a line of code. That was the whole point. The head of operations at a Pune D2C skincare brand built a Synthflow agent herself...
The quarterly business review at a 300-seat contact centre in Noida ends the same way it has for three quarters. The COO presents the numbers: average...
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